Trueline IT is your dedicated IT team — without the cost of hiring one. Flat-rate support, no surprises, no tech headaches.
Sound familiar?
Most small businesses don't have an IT person — and it shows. Here's what we hear from business owners every week.
A server goes down on Friday afternoon. Your point-of-sale freezes mid-transaction. Your team can't get online. You're scrambling — and losing money every minute.
Random invoices. Emergency callout fees. Hardware you didn't expect. IT feels like a bill that arrives with no warning and no explanation.
You've heard the horror stories — ransomware, phishing, stolen data. You don't know if it could happen to you, and honestly, you don't know who to ask.
No break-fix billing. No mystery fees. Just predictable, proactive IT support that keeps your team running.
Basic
Everything included. No hidden fees.
Professional
Everything in Basic, plus:
Complete
Everything in Professional, plus:
Getting started
We've made the onboarding process painless. Most businesses are fully set up within a week.
A 30-minute chat to understand your business, your current setup, and where we can help most.
We put together a tailored plan with flat-rate pricing — no jargon, no surprises.
Onboarding, setup, monitoring — all handled. You get back to running your business.
What clients say
Don't take our word for it.
"Before Trueline, we had constant IT fires. Now I don't even think about it — everything just works. Best business decision I've made in years."
"The flat-rate pricing was the selling point for me. I know exactly what I'm paying and I know exactly what I'm getting. No surprises ever."
"They responded within the hour and had us back online the same day. We've been with them 2 years and I'd never go back to managing IT ourselves."
By the numbers
We hold ourselves to numbers, not promises.
Common questions
We specialize in businesses with 5 to 50 employees who don't have an in-house IT person. If that's you, you're our ideal client.
You pay a fixed monthly fee per user. Doesn't matter how many support tickets you submit, how long calls take, or what we have to fix. Your bill is the same every month.
No problem. We do a full assessment during onboarding and work with what you have. If something needs to change, we'll tell you plainly and give you options.
Critical issues get a technician on it within 15 minutes. For routine requests, we aim to respond within a few hours during business hours. You'll always hear back from a real person.
Month-to-month. We earn your business every month. If you're not happy, you can cancel with 30 days notice — no penalties, no drama.
Get in touch
Tell us a bit about your business and we'll be in touch within one business day.
Is your Southern Ontario business protected? Find out in 15 minutes. Book your free Trueline IT Health Score — no sales pitch, just data.
Expect to hear from us within 1 business day.